What is myplace?
Myplace is the online NDIS hub. It’s where NDIS participants engage
with their chosen providers and how all NDIS money is directed.
The NDIS participant portal is called Myplace.
- It is a secure website portal on the Australian Government’s myGov
- a website where you or a person you trust (a nominee or child representative) can access your NDIS information
When was it established?
myplace was launched on 1 July 2016, the same day the NDIS began full transition. Before that date there was another online portal being used.
WHAT CAN I DO ON THE MYPLACE PORTAL?
- See your current plan and previous plans.
- Check your contact details.
- See messages from the NDIS.
- Create and view payment requests.
- Create and manage service bookings.
- Upload documents, including assessments or service agreements.
- Share your plan, or parts of your plan, with your service providers.
- Find service providers.
HOW DO I ACCESS MYPLACE?
You will need a myGov account to sign in to myplace. If you already have a myGov account for other government services, such as Medicare, the Australian Taxation Office or Centrelink. you can use the same myGov account for the NDIS. Visit myGov to find out how to create your myGov account. You will be given an activation code to use the first time you access, the myplace portal. It is important that you access myplace as soon as possible after you receive your activation code, as the code will expire within 10 days. If you need an activation code, or your activation code has expired, you can get another one by calling the NDIA on 1800 800 110 or contacting your ECEI Coordinator or LAC.
WHERE CAN I GET HELP?
If self-managed participants need support using the portal there are resources available below or you can call 1800 800 110
WHAT INTERNET BROWSER IS BEST TO USE?
Microsoft Edge, Chrome, Safari, and Firefox are the most compatible with the myplace portals. Download these browsers so you can use all the functionality of myplace.
UNDERSTANDING A SERVICE AGREEMENT AND SERVICE BOOKINGS
A Service Agreement is an agreement between a participant and a provider (usually written), it sets out the expectations for what types of services will be delivered. They do not appear in the myplace portal. Service Bookings are used to reserve a plan budget for products or services to be delivered by a provider and are required so a provider can request payment in the myplace portal. Service Bookings are like a request for a service.
PLAN INFORMATION
Participants should check their plan and Service Booking information and contact their local NDIS office if the information looks incorrect. The NDIA will then update the information on your behalf